case studies

Real businesses.
Measurable results.

Three deployments. Three industries. Each one a precise, documented account of what happened when agentic AI entered the operation.

Law firm · Legal Operations Suite

Blackthorn Legal recovers 28 hours a week — without hiring anyone

A 12-person Manchester law firm was losing the equivalent of one full-time employee to administrative tasks every single week. Three paralegals spent 70% of their time on client intake, document preparation, and chasing unpaid invoices.

Kuzgu deployed the Legal Operations Suite in three weeks. The intake bot now handles all new client enquiries, the contract drafter prepares engagement letters and NDAs from a brief, and the invoice chaser has cut the average payment time from 47 days to 19.

60%
admin time reduced
28h
recovered per week
£85k
annual saving
"We had a 4x faster client onboarding time within the first month. The inbox that used to take two hours a morning is now handled before anyone arrives at the office."
— Senior Partner, Blackthorn Legal · Manchester, UK
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Legal Operations Suite
E-commerce · Growth Suite

Peak Commerce adds 34% revenue in 90 days — no new hires

An Austin-based fashion accessories store was bleeding revenue on three fronts: a 71% cart abandonment rate, product listings that took two hours each to write, and a support inbox that required a full-time team to manage.

Kuzgu deployed the E-commerce Growth Suite in five days. The cart recovery agent now reaches abandoning customers within minutes with personalised sequences. The listing writer produced 400 SEO-optimised descriptions in 72 hours. The support chatbot now resolves 65% of tickets without human involvement.

34%
revenue increase
28%
cart recovery rate
65%
support load reduced
"In week one alone the cart recovery agent brought back $14,000 in sales we would have lost completely. The ROI conversation was over before the month ended."
— Founder, Peak Commerce · Austin, TX
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E-commerce Growth Suite
Logistics · Intelligence Suite

Vantage Freight handles 94% of exceptions without a human — and saves €2.1M

A Rotterdam-based third-party logistics provider was running three full-time operations staff solely on exception management. Clients called for updates that took hours to investigate. Small delays became expensive escalations because the detection was always too slow.

Kuzgu deployed the Logistics Intelligence Suite in two weeks. The shipment monitor now tracks every active consignment across all carriers in real time. The delay alert agent notifies clients proactively within 15 minutes of any exception — before a single call comes in. In the first six months, the suite avoided €2.1M in disruption-related costs.

94%
exceptions automated
€2.1M
costs avoided
+40
NPS points gained
"Our ops team used to spend their entire day reacting to problems. Now they spend it preventing them. Three people were reassigned to business development within the first quarter."
— Operations Director, Vantage Freight · Rotterdam, NL
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Logistics Intelligence Suite

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